FAQ
How much does shipping cost?
It depends on how fast you want your order, and how much you are purchasing. You can select either Ground, Priority, or Express shipping within the US, UK and Ireland. For international orders, contact our team at info@thomasmedia.ie
How long will my order take to arrive?
Orders are processed and then shipped within 2–3 business days of receipt. For example, in Ireland or the UK it may take 5-6 days to receive your order. While in the United States ground shipping takes 7–10 business days to arrive, Priority 4–5, and Express 3–4.
What payments do you accept?
We accept orders online with Visa, Mastercard, and American Express. All transactions placed online are secure, using Network Solutions security technology to encrypt and protect your information during transit. Once we have processed an order, we safely discard credit card information.
What’s your return policy?
If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. Please send your return to:
Thomas Media Returns Warehouse
Dublin Road
Athlone
Ireland
Be sure to include the original order number. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued to the credit card used for payment of the original order. Shipping charges will not be refunded.
Refunds typically take two weeks to process but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse.
What do I do if I’m having trouble with this site?
Email info@thomasmedia.ie with a description of the problem.
How can I receive one of your catalogues?
If the digital version will suffice, you can download one here. For a print copy, email your name and address to customers@thomasmedia.ie. Make sure to specify which catalog you would like!
How can I get a review copy of one of your books?
If you would like to request a review copy of any of our titles, email your request to info@thomasmedia.ie Please address your email to the Publicity Department and include your mailing address and company information. Also, please note that not all books are available for review.